I ordered over $1100.00 worth of catalog merchandise. Most of which do not fit.
You have to pay for the item to ship it back AND they deduct 7.95 off the refund!! REALLY?
Sundance and Mr. Redford, I will take my business elsewhere!!
If you keep up with the times, IE: AMAZON, free shipping TO and FROM. You will be the one praying for business soon.
The items are expensive but when you tack on all those other fees if they don't fit, the customer loses in the end.
I will go to Nordstrom or Neimans. Free shipping BOTH WAYS. Read and remember.
Product or Service Mentioned: Sundance Catalog Customer Care.
Reason of review: Return policy. AND you offer a 10% discount AFTER the purchase!!.
Monetary Loss: $1.
Preferred solution: Full refund.