Ordered expensive sandals that were made in Italy. A few wears later and the sandals broke. Sundance sent me a return label and I printed, packed and sent them back the same day. 2 weeks later when I hadn't gotten my new pair I emailed them and asked if they had...Read more
Ordered a ring for my daughter for a gift. One of the 3 stones fell out in 2 days. Sent back with their SmartPost label. Two weeks later I called and it still had not been received. Once it was received I got an email that I would get another email for the replacement....Read more
I complained to Sundance that the invoice, when I received the item I had ordered, did not reflect the sale price at which it was listed online. I was told by Tamara Gold, their customer service manager, that I "couldn't trust" the price, even though that was the...Read more
Well, here I sit two months after trying to exchange an item I'd received as a gift from the catalog. Shirt sizing was off -- way off -- and my poor mother had spent $150 on it. Had to return the ill-fitting skirt that was also $150. NOTE: If you order from this...Read more
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