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it is probably a strange company policy... i was told by a Rep that returns are returned to a separate bldg before being sent again to them... i was incredulous over the phone.. very unexpected.. all the while they have had access that the package was received “and...
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Anonymous
fignat

They are likely making money off the interest from having your money for a month, or, they are causing it to take longer than the allowed window for disputing the charge on on...

3.4
#1174116
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I've never posted an on-line review, but in this case feel its important to let other people know that this is a dishonest company. Potential customers should know these folks have no problem flouting advertising, import and jewelry stamping laws, and their "customer...
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1.0
I didn't like
  • Fraud
#1180955
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Buyer beware! I ordered a bracelet that I had wanted to wear while on holiday that came in defective. I ordered a new one for the occasion while returning the defective one the same day. It's been four weeks and I've now returned from holiday only to discover they have...
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2.6
I didn't like
  • Poor policies
  • Poor quality of items
#1161141
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Sundance Catalog - Incompetent

They gave incorrect dimensions of a product and refused to acknowledge my email. I had to pay shipping back even though it was their fault.
1.6
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1174935
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I’ve always had great experiences shopping in the stores. I made my first and last online purchase with them. 1) There was no communication that my order had shipped as stated when completing order. 2) I contacted them to find out my order had been shipped 3) I paid...
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2.0
#1191423
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if you expect a good shopping experience, run from this company. I had nothing but problems and runaround from them. I had to return a gift item and instead of sending me a gift card as requested they refunded the credit card used for purchase thus offending the gift...
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1.8
#1133488
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I received my Sundance purchase, a necklace, and was astonished by the poor quality. Upon attempting to put it on, the flimsy clasp broke and minutes later, one of the small jewels fell off. This necklace was not inexpensive. I contacted the company per their request,...
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1.4
I didn't like
  • Very poor customer service
#1030886
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I purchased four items from Sundance and every single one of them fell apart. I ordered a belt and the studs fell off a week after I wore it. The blouses I ordered had buttons sewn on so poorly that loose threads were on every single button! These clothes are not cheap...
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1.0
#1049041
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Where do I start? I'm sometimes guilty of "shopping with my eyes" because something looks absolutely wonderful in a picture. That's what happened when I decided to order a few tops- worth over $400. The description of each item said it was "imported" which I now...
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#990166
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My wife purchased a $150 skirt from Robert Redford's Sundance company. She wore it 1 time and it split down the back. Contacted them and they sent out a replacement which did the same thing. Split the first time she wore it. I looked at it and apparently the...
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1.4
I didn't like
  • How they treat their customers
#1028600
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