Sundance Catalog
Sundance Catalog Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Sundance Catalog has a 1.9 star rating from 40 reviews; only 22% would recommend. Most consumers report dissatisfaction and an unfavorable rating mix with few positive mentions.
Positive Feedback
Shoppers praise the beautiful clothes, jewelry, and artistic designs and say some long‑time customers remain satisfied with select purchases.
Negative Feedback / Risk Areas
- Frequent Sundance Catalog customer complaints cite very slow shipping and high shipping fees.
- Many reviews report prolonged refunds and return processing delays and problems obtaining refunds.
- Poor customer service response, wrong or low‑quality items, and billing/charge issues recur.
Key Takeaways for Future Customers
- Read Sundance Catalog reviews before ordering and expect potential delays on shipping and returns.
- Budget for shipping and return costs and monitor refunds closely.
- Consider alternative retailers if prompt customer service or reliable exchanges are important.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Sundance Catalog has a 1.9 star rating from 40 reviews; only 22% would recommend. Most consumers report dissatisfaction and an unfavorable rating mix with few positive mentions.
Positive Feedback
Shoppers praise the beautiful clothes, jewelry, and artistic designs and say some long‑time customers remain satisfied with select purchases.
Negative Feedback / Risk Areas
- Frequent Sundance Catalog customer complaints cite very slow shipping and high shipping fees.
- Many reviews report prolonged refunds and return processing delays and problems obtaining refunds.
- Poor customer service response, wrong or low‑quality items, and billing/charge issues recur.
Key Takeaways for Future Customers
- Read Sundance Catalog reviews before ordering and expect potential delays on shipping and returns.
- Budget for shipping and return costs and monitor refunds closely.
- Consider alternative retailers if prompt customer service or reliable exchanges are important.
Media from reviews
Destin, Florida
Placed the order on September 20 and have not heard anything since then.
I only received a voice message when I used your service to place this call. It said to check my order outline and that everything would be shipped within seven days of placing the order. Well, its way past seven days and I do not have the order and no information as to whether its even been shipped.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRadio Silence
There was no way to contact Sundance other than by email. They initially responded with a ID number and said they would reply within 3 to 5 days, but no response ever came not even after a follow-up email.
The business then closed and filed for bankruptcy, leaving long-time loyal customers like myself in the dark.
To make matters worse, my beloved Robert Redford, the founder of Sundance, passed away. I cant imagine this is the legacy he would have wanted.
Orders
They haven't fulfilled my order nor returned my money and they don't answer the phone or emails! Beware!
User's recommendation: Buyers beware they are out of business and have no intention of fulfilling the orders or sending you your money back
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRepetitive commercials
After viewing Sundance TV for 3 months, I will no longer watch it. The repetitive commercials are too much to handle. So long.
- Like the shows
- Watching the same commercials four times in a row is sickening
Preferred solution: limit repetitive commercials
User's recommendation: Don't bother.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo response about my missing order,even though I paid for it
Awful service. I tried numerous times to contact them about a missing item from my order.
I have been billed for the entire order. Horrible experience.
- Nice stuff
- Bad customer service
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Westport, Connecticut
I have been very satisfied with Sundance. No one has on where I live the outfits I purchase
I received this chance to say what I experienced when. Thank you
I said what I wanted to say
No update
Order from other companies. The jewelry is quite artistic.
If you want to not pay Sundance prices, buy somewhere else. I have purchased for 20 years. Never had a problem with my orders. I am 71 years old.
Don't look my age. I firmly believe it is because of people like Mr. Redford that make me look young. I'm so saddened by this news.
I always received money off my next purchase. Instead of being negative, order from other catalogs.
You will see the difference. Thank you, Sundance, for making me look great.
- To look different
User's recommendation: Order from other companies or physically go shopping to stores
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOn line order...
I put in an online order on the 21st of August with Sundance and never received an email with confirmation information or anything! How, when do I get my order?
The charge has already been processed on my charge card. Please reply ASAP or I will have to dispute this charge.
Preferred solution: Deliver product or service ordered
User's recommendation: be careful...
Wrong address on order 250919****28285
On 9/18/25, Patti Erikson made an order to the wrong address. My address is
Patti Erikson
3655 #21 NW Cascade Ave
East Wenatchee, WA 98802.
My email is ivorymistartist@***.com.
Please let me know if you got this message: 509-670-****.
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAnother Call Still no Refund
Called and emailed again yesterday. Phone agent said refund should have been issued.
Agent said issue would be escalated to supervisor and I'd hear back within the day. Still nothing. They owe me $222.19. There is some problem they are ignoring.
I would like my refund. Fair is fair. Necklace was sent back April 9; they said it was received April 15th. This is way past the return day.
I have no necklace and no money. I am completely disgusted with Sundance, a company I have shopped with for years.
This is how they are treating a loyal customer. Very disappointed and frustrated.
- Beautiful clothes inclusive sizing
- Returns are unreliable and inconsistent
Preferred solution: Full refund
User's recommendation: Buyer Beware
Contact your credit card company/ bank while you can. I spent weeks trying to get in touch with customer service.
I received credits from PayPal and AMEX for multiple items from multiple orders Sundance never shipped. Some of these were charged in November! The tracking on their website showed the items were sent when initially ordered. Thankfully, I had the packing slips showing the items were backordered.
Totally fraudulent. I have a feeling this company will not be around much longer.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund Situation is Horrible
Returned merchandise is taking a ridiculous amount of time to be refunded. Numerous phone calls, emails, and chat conversations, and still no refund.
I will not be buying from them any longer.
Buyer beware if something doesn't work out. A complete hassle waiting for a refund on top of shipping and return charges.
User's recommendation: Shop Somewhere Else
I have a confirmation text for my order that links back to the actual product but when I try to return, it says there’s no order in this account. Now I’m in a do loop.
Shipment
The call didnt go through. Waste is time.
This is ridiculous.
I orders shoes weeks ago. Where are they ?
Customer service stinks
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sandy, Utah
Disappointing customer service but beautiful clothes.
Do not trust Sundanc. It has poor customer service and will not fix its errors.
Slow shipping. Wrong items.
When I finally reached a customer service agent, after trying for hours, they were extremely gruff and not helpful. I will not support this company ever again, even if tempted by their beautiful catalogue.
- Beautiful clothes
- Feels scammy
- Slowwww return process
- Non existent customer service
Preferred solution: Full refund
User's recommendation: Do not trust sundance
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPaid for item never received
My daughter ordered a wrap ring for me fir Mother's Day and it still hasn't arrived nor has she heard from them. She is a student so money is tight. What a shame this once reputable company has gone downhill.
- Beautiful items
- Items are never received
Preferred solution: Full refund
User's recommendation: Don’t buy. They are obviously broke.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy order SFY222374 hasn’t arrived and you have not informed me of any tracking number
They didn’t answer telephone; via chat they only stated that their system went down and are not receiving emails;
The company hasnt delivered my order. So I want a refund.
Nobody has contacted me or sent information about my order.
I placed the order on December 30. I want my order or my money.
User's recommendation: Very poor customer service
Orlando, Florida
Takes 6 + weeks to get a refund after they receive merchandise back
Sundance Catalog has changed their name to Sundance Living.
Expect to wait up to 2 months for a refund AFTER the items are received by them. I returned 2 clothing items delivered to them on 28 April.
I was told today they are currently working on returns received 12-14 April which is 6 weeks ago.
I was told it will be around a month from today before they will be working on returns received on 28 April. Six plus weeks for a refund is ridiculous.
User's recommendation: Shop elsewhere.
Rapid City, South Dakota
Still waiting for order
I concur with what most reviews have stated here. What happened to the Sundance we all knew and loved?
User's recommendation: Do not order from Sundance Living!!!!!
About
- Official company name: Sundance Catalog
- Specialty: online boutique with women clothing.
- Locations: Tigard (OR), Southlake (TX), Dallas (TX), Scottsdale (AZ), Edina (MN), Lone Tree (CO), Corte Madera (CA),
- Area served: operates worldwide.
- Owner: Robert Redford
- Date of establishment: 1969
- Daughter/Parent Companies: Sundance Holdings Group, LLC
- Customer assistance: email and phone.
- Payment methods: Pay Pal, VISA, Master Card and American Express.
- Additional info: The boutique offers a wide range of products such as dresses, pants, T-shirts, hoodies, skirts and many more. Recently, the store started selling clothing for men: boots, jeans, coats, sweaters, outwear etc. Sundance Catalog also offers a broad range of accessories such as sunglasses, watches, jewelry and many more. It is possible to order home furnishing including furniture, decor, lighting, and rugs. The boutique offers Gift Boxes.
Sundance Catalog is ranked 1062 out of 12046 in Footwear and Clothing category
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I ordered several items from Sundance over the years and had no problems. I ordered several items from the sale and have not received jewelry orders.
I ordered the Black Mustang Earrings on August 22nd and have not received them! If you send an email they say they will respond in 3-5 days and they never respond!